Terms & Conditions

These Terms & Conditions ("Terms") set out the basis on which Ebbor Limited ("Ebbor", "we", "us", "our") supplies products and services to you and on which you may use our website ebbor.com (the "Site"). By using the Site, creating an account, or purchasing our products ("Products"), you agree to be bound by these Terms.

1. About Us

Company: Ebbor Limited
Company number: 17169677
Registered office: Somerset
Trading/Correspondence: Somerset
Email: hello@ebbor.com
Website: ebbor.com

"Ebbor", "Grown for You™" and associated marks are trademarks of Ebbor Holdings Limited and used by Ebbor Limited under licence.

Food business registration: We are registered as a food business and comply with applicable UK food law and guidance for food supplements, including the Food Supplements Regulations 2003 and retained EU food information rules.

2. Scope of These Terms

These Terms cover:

(a) the sale and delivery of Products purchased via the Site; and (b) your access to and use of the Site (collectively, the "Services").

Additional terms may apply to specific features (e.g., optional testing services or promotions). If there is a conflict, the feature-specific terms prevail for that feature.

3. Eligibility and Territory

You must be 18 years or older and legally capable of entering into a binding contract. By ordering Products, you confirm you meet these requirements.

We currently sell to customers in the United Kingdom only (availability may vary by Product or category). Orders placed from outside the UK will be refused or cancelled.

4. Your Account

You are responsible for:

maintaining the confidentiality of your account credentials;
all activity under your account;
providing accurate and up-to-date information.

Notify us promptly at hello@ebbor.com of any unauthorised use. We may suspend or close accounts that breach these Terms or are inactive for extended periods.

5. Orders and Contract Formation

Placing an order constitutes an offer to purchase. We will acknowledge receipt by email; acceptance occurs when we issue a dispatch confirmation or otherwise supply the Product(s).

We reserve the right to refuse or cancel orders where:

Products are unavailable;
Membership is at full capacity;
Pricing or product information contains errors;
We suspect fraudulent activity; or
Orders exceed reasonable household/personal use quantities.

If a Product is unavailable, we will notify you and process a refund for any unavailable item(s).

6. Product Information and Changes

Images are for illustration only; actual Products may vary slightly in appearance. We may make reasonable changes to formulations, packaging or labelling to:

reflect regulatory updates or scientific findings;
implement minor technical improvements; or
ensure continued compliance with food safety standards.

Such changes will not materially affect quality, safety or nutritional purpose. Where material changes occur, we will notify existing subscribers via email.

7. Prices, Taxes and Payment

Prices are shown on the Site in GBP and include VAT (where applicable) as stated at checkout. Delivery charges (if any) are shown before payment.

We may change prices from time to time, but changes do not affect orders already accepted by us. You authorise us (and our payment processors) to take payment using your selected method.

8. Subscriptions, Renewals, Pause and Cancellation

Some Products are sold on a subscription basis with automatic recurring billing.

Subscription terms:

Authorisation: By subscribing, you authorise recurring charges until you cancel.
Billing: We will clearly communicate the price, billing frequency and next charge date.
Renewal notice: We will send email reminders before each renewal (at least 7 days in advance).

Modifications:

Pause/Cancel: You may pause (up to 12 weeks) or cancel at any time via My Account → Subscriptions.
Timing: Changes apply to future renewals; shipments already processed cannot be cancelled.
Price changes: We may modify subscription pricing on 30 days' notice via email. If you do not agree, you can cancel before the change takes effect.

Cancellation process:

Log into your account at ebbor.com.
Go to My Account → Subscriptions.
Select the subscription you wish to cancel.
Click "Cancel Subscription" and follow the prompts.

Cancellation must be completed before 11:59 PM on the day before your next renewal date.

9. Delivery, Risk and Title

We aim to dispatch orders within 2–3 business days and deliver within 30 days of acceptance unless otherwise communicated.

Risk and title: Risk in the Products passes on delivery to your specified address. Title passes when we receive full payment including any delivery charges.

Delivery issues: If delivery is prevented by factors outside our control (e.g., extreme weather, strikes), we will inform you and take reasonable steps to minimise delay. You may cancel undelivered items for a full refund if the delay exceeds 30 days.

Failed delivery: If you are unavailable for delivery and do not rearrange within 14 days, we may charge reasonable storage and redelivery costs.

10. Your Consumer Rights

Cooling-Off Rights (Consumer Contracts Regulations 2013)

You have a 14-day cooling-off period from delivery to cancel your order for most unopened Products without giving a reason.

Process:

Email hello@ebbor.com within 14 days of delivery to notify us.
Return Products within 14 days of your cancellation notice, unused and in their original condition/packaging.
You pay return shipping costs unless Products are faulty or misdescribed.
We will refund within 14 days of receiving the returned goods or proof of posting, whichever is earlier, to your original payment method.

Exclusions:

Perishable goods;
Sealed items unfit for return once opened (e.g., supplement bottles);
Customised/personalised goods;
Any other items excluded by law.

You may use our Model Cancellation Form (available on request) but this is not mandatory.

Consumer Rights Act 2015

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. Products must be of satisfactory quality, fit for purpose, and as described. If not, you may be entitled to:

Short-term right to reject (first 30 days): full refund;
Right to repair or replacement: at no cost;
Right to price reduction or final rejection: if repair/replacement is impossible or unsuccessful.

11. Faulty or Misdescribed Products

If a Product is damaged, defective, or not as described:

Contact hello@ebbor.com within 14 days of delivery;
Provide order details and photos where relevant.

Where a fault is confirmed, we will provide a remedy in line with the Consumer Rights Act 2015: normally repair or replacement first (where proportionate), or price reduction/refund if repair/replacement is impossible or fails. Refunds are processed to your original payment method within 14 days.

12. Promotions and Referrals

Promotional codes:

Single-use per customer/household unless stated;
Cannot be combined with other offers;
May carry expiry dates and minimum spend;
May be withdrawn or refused where misuse is suspected;
Not exchangeable for cash.

Referral schemes:

Intended for genuine introductions to friends and family;
Limited to one referral per household;
Abuse (self-referrals, multiple accounts, fake referrals) may result in cancellation of benefits and/or orders;
Referral credits cannot exceed £60 per account;
Subject to modification or withdrawal at our discretion.

13. Food Supplement and Health Disclaimers

Ebbor Products are food supplements, not medicines.
Products are not intended to diagnose, treat, cure, or prevent any disease.
Content on the Site, emails, or reports is for general wellness information only.
Individual results may vary.

Safety warnings:

Do not exceed the recommended daily dose stated on packaging.
Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.
If pregnant, nursing, taking medication, or with known allergies/medical conditions, consult your healthcare provider before use.
Discontinue use and seek medical advice if you experience adverse effects.
Keep out of reach of children.
Store in a cool, dry place as directed.

All allergen information is clearly displayed on product packaging and the Site. If you have allergies, check ingredients carefully before purchase.

14. Acceptable Use of the Site

You agree not to:

Use the Site for unlawful purposes;
Copy, scrape, reverse engineer, or interfere with Site security;
Upload malware, viruses, or harmful code;
Submit content that is unlawful, defamatory, obscene, infringing, invasive of privacy, or otherwise objectionable;
Impersonate others or misrepresent your affiliation;
Collect personal data of other users without consent;
Use automated systems (bots, scrapers) to access the Site;
Attempt to gain unauthorised access to any part of the Site or related systems.

We may suspend or terminate access where we reasonably believe these Terms are breached.

15. Intellectual Property Rights

All content on the Site (including text, graphics, logos, product names, trade marks, photographs, videos, and software) is owned by or licensed to Ebbor Holdings Limited and made available to you via Ebbor Limited under these Terms. All such content is protected by UK and international intellectual property laws.

Limited licence: We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Site solely to: (a) view content for personal information; and (b) purchase Products for personal use.

Prohibited uses: Any other use (including copying, modifying, distributing, republishing, or commercial exploitation) requires our prior written consent.

Trade marks: "Ebbor", "Grown for You™" and our logos are trade marks of Ebbor Holdings Limited. Unauthorised use is prohibited.

16. User-Generated Content

If you submit reviews, comments, testimonials, images or other content ("User Content"), you:

Grant us and our affiliates (including Ebbor Holdings Limited) a worldwide, royalty-free, non-exclusive, sublicensable licence to use, reproduce, modify, display, and distribute such content in connection with the Services;
Warrant you own or control necessary rights and that your content is lawful, accurate, and non-infringing;
Remain solely responsible for your User Content.

We may remove content that breaches these Terms or applicable law.

17. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, store, and protect personal data in compliance with UK GDPR and the Data Protection Act 2018.

Key points:

Legal basis: We process data based on contract performance, legitimate interests, and consent where required.
Your rights: Access, rectification, erasure, restriction, portability, objection.
Retention: Data is retained only as long as necessary for the stated purposes.
International transfers: Any transfers comply with adequacy decisions or appropriate safeguards.
Contact: Data protection queries: privacy@ebbor.com

By using the Services, you acknowledge and agree to our data practices.

18. Limitation of Liability

Quality warranty: Products will be of satisfactory quality and fit for general purpose as food supplements when used as directed.

Liability limits: To the fullest extent permitted by law, our total liability for any Product is limited to the price paid for that specific Product.

Exclusions: We are not liable for business losses, loss of profits, loss of data, indirect or consequential losses, or losses not reasonably foreseeable when the contract was made.

Exceptions: Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, breach of statutory consumer rights, or any other liability that cannot legally be limited or excluded.

19. Events Outside Our Control (Force Majeure)

We are not responsible for failure to perform or delays caused by events outside our reasonable control, including:

Strikes, industrial action, or labour disputes;
Extreme weather or natural disasters;
Transport disruptions or infrastructure failures;
Regulatory action or changes in law;
Cyber-attacks or telecommunications failures;
Supplier failures or raw material shortages.

We will take reasonable steps to minimise the effects and resume performance. You may cancel delayed items for refund if the delay exceeds 30 days.

20. Suspension and Termination

We may suspend or terminate your access to Services where:

You breach these Terms or applicable law;
We reasonably suspect fraudulent activity;
Required by law, regulation, or court order; or
Needed to protect other users or the security of our systems.

You may terminate your account at any time by contacting hello@ebbor.com.

21. Dispute Resolution

We encourage you to contact us first at hello@ebbor.com to resolve concerns.

If unresolved, you may refer complaints to consumer protection bodies such as UK Trading Standards or the European Online Dispute Resolution platform.

22. Assignment and Transfer

Your rights: You may not assign or transfer your rights or obligations without our prior written consent.

Our rights: We may assign, transfer, or subcontract our rights and obligations to third parties (e.g., sale of business, merger, or outsourcing).

23. General Provisions

Entire agreement: These Terms, together with our Privacy Policy and any additional terms referenced, constitute the entire agreement between you and us relating to the Services.

Severability: If any provision is found unenforceable, the remainder continues in full effect.

Waiver: Failure to enforce any provision is not a waiver of our rights. Waivers must be in writing.

Updates: We may update these Terms from time to time. Material changes will be communicated via email or Site notice with 30 days' advance notice. Your continued use constitutes acceptance.

Language: These Terms are drafted in English. Any translations are for convenience only; the English version prevails.

24. Governing Law and Jurisdiction

These Terms and any purchase contracts are governed by English law.

You and we agree to the non-exclusive jurisdiction of the courts of England and Wales. If you are an EU consumer, you may also bring proceedings in your country of residence.

25. Contact Information

For questions, complaints, returns, or notices:

Ebbor Limited
Somerset
United Kingdom

Customer support: hello@ebbor.com
Privacy queries: privacy@ebbor.com
Website: ebbor.com
Customer service hours: Monday–Friday, 9am–5pm GMT

These Terms & Conditions are effective as of 9 May 2026 and replace all previous versions.